Your privacy is critically important to us. At HITO Management Company, we have a few fundamental principles:
- We do not want any more information from you than needed to operate SiteWalker.
- We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.
- We only store personal information as long as we have a reason to keep it.
- We aim to make it as simple as possible for you to control what projects are available to whom.
- We aim for full transparency on how we gather, use, and share your personal information.
Who We Are and What This Policy Covers
We are behind a variety of products and services designed to allow anyone to share and update a schedule as it happens on job-sites. SiteWalker was developed to get the schedule into the hands of the people doing the work. We believe the same principles of the modern, open Internet will help projects increase understanding and productivity.
“We” are HITO Management Company, incorporated in Illinois in 2011. Our “Services” covered in this Policy apply to information that we collect about you when you use:
- Our websites (including hito.management, get.sitewalkerapp.com, sitewalkerapp.com, flipbookapp.com, and hitomgmt.com);
- Our mobile application
Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.
Information We Collect
We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.
We collect information in three ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Let’s go over the information that we collect.
Information You Provide to Us
It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:
- Basic Account Information:We ask for basic information from you in order to set up your account. For example, when you sign up for a SiteWalker account to provide you name, a username, and an email address.
- Transaction and Billing Information:If you buy something from us–a premium product, subscription or other items we roll out-you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
- Communications With Us: You may also provide us information when you respond to surveys or communicate with our Support Team.
Information We Collect Automatically
We also collect some information automatically:
- Log Information:Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We collect log information when you use our Services–for example, when you create or make changes to your schedule data.
- Usage Information:We collect information about your usage of our Services. For example, we collect information about the actions that site administrators and users perform on SiteWalker. We use Google Analytics to collect and analyze the data. We use this information to provide our Services to you, as well as get insights on how people use our Services, so we can make our Services better.
- Location Information:We may determine the approximate location of your device from your IP address. We collect and use this information to calculate how many people visit our Services from certain geographic regions. We may also collect information about your precise location via our mobile if you allow us to do so through your mobile device operating system’s permissions.
- Stored Information:We may access information stored on your mobile device via our mobile app. We access this stored information through your For example, if you give us permission to access the photographs on your mobile device’s camera roll, our Services may access the photos stored on your device when you upload a progress photo of how work gets done.
- Information from Cookies & Other Technologies:
How And Why We Use Information
Purposes for Using Information
We use information about you as mentioned above and for the purposes listed below:
- To provide our Services: to set up and maintain your account, host your website, backup and restore your website, or charge you for any of our paid Services;
- To further develop and improve our Services by adding new features that we think our users will enjoy or will help them to create and manage their websites more efficiently;
- To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
- To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition. We may analyze how many individuals purchased a plan after receiving a marketing message or the features used by those who continue to use our Services after a certain length of time;
- To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of HITO and others, which may result in us declining a transaction or the use of our Services;
- To communicate with you through an email about offers and promotions offered by HITO and others we think will be of interest to you, solicit your feedback, or keep you up to date on HITO and our products; and
- To personalize your experience using our Services, provide content recommendations target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.
Legal Bases for Collecting and Using Information
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:
(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, to measure, gauge, and improve the effectiveness of our advertising, to better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or
(5) You have given us your consent before we place certain cookies on your device and access and analyze them later on.
How We Share Information
We do not sell our users’ private personal information.
We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:
- Third Party Vendors:We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. This group includes vendors that help us provide our Services to you (like payment providers that process your credit and debit card information, fraud prevention services that allow us to analyze fraudulent payment transactions, postal and email delivery services that help us stay in touch with you, customer chat and email support services that help us communicate with you), those that assist us with our marketing efforts (e.g. by providing tools for identifying a specific marketing target group or improving our marketing campaigns), those that help us understand and enhance our Services (like analytics providers).
- Legal Requests:We may disclose information about you in response to a subpoena, court order, or other governmental request.
- To Protect Rights, Property, and Others:We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of HITO Management Company, third parties, or the public at large.
- With Your Consent:We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties with which you authorize us to do so, such as the social media services that you connect to your site through our Publicize feature.
- Aggregated or De-Identified Information:We may share information that has been aggregated or reasonably de-identified, so that the information could not reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services.
- Published Support Requests:And if you send us a request via a support email or one of our feedback mechanisms, we reserve the right to publish that request in order to help us clarify or respond to your request or to help us support other users.
Information Shared Publicly
We don’t share information publicly. Your project and any files are only available to those you invite and grant access to the project. That’s it.
That means that information uploaded to SiteWalker is available to anyone you allowed access to the project. But that’s it. No one else.
How Long We Keep Information
We generally discard information about you when we no longer need the information for the purposes for which we collect and use it–which are described in the section above on How and Why We Use Information–and we are not legally required to continue to keep it.
For example, we keep the web server logs that record information about a visitor to one of HITO’s websites, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, analyze traffic to HITO’s websites and investigate issues if something goes wrong on one of our websites.
While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.
If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to How to Reach Us to, well, find out how to reach us.
EU individuals also have the right to make a complaint to a government supervisory authority.
Controllers and Responsible Companies
HITO’s Services are available worldwide but based in Chatham, Illinois, USA. We are the controller for all of the processing activities directly associated with all of our Services worldwide.
How to Reach Us
Other Things You Should Know (Keep Reading!)
- In the case of US based entities, entering into European Commission approved standard contractual arrangements with them, or ensuring they have signed up to the EU-US Privacy Shield; or
- In the case of entities based in other countries outside the EEA, entering into European Commission approved standard contractual arrangements with them.
You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.
That’s it! Thanks for reading.
- Jun-2018: Adapted original from Automattic, creators of WordPress.